Refunds

A refund is a transaction in which a customer requests a refund of the payments made for the purchase or service. A customer can request a refund of a transaction after 24 hours. The payment flow for the refund transaction is the following: 

1. Customers request refund payment requests via transaction ID. 
2. Payment Gateway needs to identify the request type (Void or Refund) and based on that, the request will be forwarded to the sub-merchant 
3. ACH Payment Reversal API will be called when a customer requests a return or void of an ACH transaction from the Monay GPS portal. If the reversal is requested before 5 PM EST, it will be void otherwise it will be a return payment.
4. Card Payment Reversal API will be called when a customer requests a return or void of a card transaction from the Monay GPS portal. If the reversal is within 15 minutes of the transaction, it will be void otherwise it will be a return payment.
5. If it is less than 24 hours, full payment will be processed back to the Customer and if the request came after the payment settlement period, the sub-merchant could provide a partial refund to the customer after deducting charges from the payment amount.

To view all Refund Transactions:

a)    Go to Dashboard

b)    Click on Transaction

c)    Select Refund

d)    To filter the results, click on the required filter.

e)  To export all transactions to Excel, click on the Export to Excel button.

f)  To export all transactions to PDF, click on the   Export to PDF button.